Refund & Return Policy
We want you to love your VESL Showerhead. If you’re not completely satisfied, you may request a return within 60 days of delivery.
To be eligible for a return:
- Items must have been purchased directly from VESL
- Returns must be initiated through our support team before being sent back
To start a return, please contact us at hello@myvesl.com.
If your return is approved, we’ll provide instructions for sending your item back.
Subscription Filters
Replacement Filters are delivered every 90 days through our subscription program unless skipped, modified, or canceled prior to renewal.
You can manage your subscription at any time through your account portal, including:
- Skipping a shipment
- Updating your address
- Delaying an order
- Canceling your subscription
Please note that subscription orders that have already been processed or shipped cannot be canceled or refunded.
Damages & Order Issues
Please inspect your order upon arrival and contact us immediately if your item is damaged, defective, or incorrect so we can make it right.
For faster support, please include:
- Your order number
- Photos of the issue
- A brief description of the problem
Contact: hello@myvesl.com
Exchanges
We do not currently offer direct exchanges.
If you’d like a different finish or product, we recommend returning your original item (if eligible) and placing a new order separately.
Refunds
Once your return is received and inspected, we’ll notify you if your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at hello@myvesl.com.